Shipping policy

Pure Auto Parts Ltd. – Shipping Policy

1. Introduction
Pure Auto Parts Ltd. ("Pure Parts," "we," "us," or "our") ships automotive parts, styling upgrades and accessories purchased through www.pureparts.ca. This policy explains our shipping procedures, costs and delivery times.

2. Shipping Destinations
- Within Canada: We ship to all provinces and territories.
- United States: We ship to the contiguous United States.
- International: For shipping outside Canada and the USA, email us at pureautopartslimited@gmail.com for a quote. International orders may be subject to customs duties, taxes and fees, which are the customer's responsibility.

3. Shipping Methods and Carriers
- We use carriers such as Canada Post, FedEx, UPS and freight providers, depending on the size, weight and destination of your order.
- Large or heavy items may require freight shipping.

4. Shipping Costs
- Free standard shipping on orders of $1,000 or more (CAD) to Canada and the United States.
- For orders under $1,000, shipping costs are calculated at checkout based on destination, package size and weight, and the shipping method you choose.
- Extra fees may apply for remote-area deliveries.

5. Order Processing Time
- Orders are usually processed within 1–3 business days after payment.
- Processing may take longer during busy periods or for special-order items.
- You'll receive an email with tracking information once your order ships.

6. Delivery Time
- Canada: typically 2–7 business days after shipment.
- United States: typically 5–10 business days after shipment.
- Estimated delivery times shown at checkout are guidelines only. We are not responsible for delays caused by carriers, customs or other events outside our control.

7. Tracking Your Order
Once your order ships, you'll receive a tracking email and can follow your package on the carrier's website.

8. Shipping Insurance
Shipping insurance may be available at checkout. We are not responsible for lost or damaged packages that are not insured, and we recommend insurance for high-value items.

9. Damaged or Lost Shipments
- If your package arrives damaged, take photos and email us right away at pureautopartslimited@gmail.com.
- If your package is lost in transit, contact us and we'll open a claim with the carrier.
- Please keep all original packaging in case a claim is needed.

10. Address Accuracy
Please make sure your shipping address is complete and correct. If a package is returned because of an incorrect address, the customer is responsible for the extra shipping cost.

11. Local Pick-Up
Local pick-up may be available in the Surrey, BC area. Contact us to confirm and schedule a pick-up time.

12. Changes to This Policy
We may update this shipping policy at any time. Changes will be posted on our website.

13. Contact Us
- Email: pureautopartslimited@gmail.com
- Phone / Text: 778-837-6602
- Address: 44 - 13315 115 Avenue, Surrey, BC V3R 0R8, Canada