Shipping policy

Pure Auto Parts Ltd. - Shipping Policy

Effective Date: Jan 2025

1. Introduction

Pure Auto Parts Ltd. ("Pure Parts," "we," "us," or "our") is committed to providing our customers with efficient and reliable shipping for all Tesla vehicle parts purchased through our website, www.pureparts.ca. This policy outlines our shipping procedures, costs, and delivery expectations.

2. Shipping Destinations

Within Canada: We ship to all provinces and territories within Canada.
United States: We offer shipping to the contiguous United States.
International: For international shipping outside of Canada and the USA, please contact us directly via email at [Insert Contact Email] to obtain a shipping quote. Please note that international shipments may be subject to customs duties, taxes, and fees, which are the sole responsibility of the customer.

3. Shipping Methods and Carriers

We utilize reputable carriers such as Canada Post, FedEx, UPS, and other reliable freight providers, depending on the size, weight, and destination of your order.
The shipping method will be selected based on the most efficient and cost-effective option available.
For larger or heavy items, freight shipping may be required.

4. Shipping Costs

Shipping costs are calculated based on the following factors:
- Destination
- Weight and dimensions of the package(s)
- Selected shipping method
Shipping costs will be displayed at checkout before you complete your purchase.
We may offer free shipping promotions on select items or orders exceeding a certain value. Please refer to our website or promotional materials for details.
Extra fees may be applied to remote area deliveries.

5. Order Processing Time

Orders are typically processed within 1-3 business days after payment is received.
Processing time may vary during peak seasons or for special order items.
You will receive an email notification with tracking information once your order has been shipped.

6. Delivery Time

Delivery times vary depending on the shipping method and destination.
Estimated delivery times are provided at checkout and are intended as guidelines only.
Pure Parts is not responsible for delays caused by the shipping carrier, customs, or other unforeseen circumstances.
Canadian deliveries typically arrive within 2-7 business days after shipment.
US deliveries typically arrive within 5-10 business days after shipment.
International deliveries vary greatly.

7. Tracking Your Order

Once your order has shipped, you will receive an email containing tracking information.
You can track your order directly through the carrier's website.

8. Shipping Insurance

Shipping insurance may be available for purchase at checkout.
Pure Parts is not responsible for lost or damaged packages that are not insured.
We strongly recommend purchasing insurance for high-value items.

9. Damaged or Lost Shipments

If your package arrives damaged, please document the damage with photos and contact us immediately at [Insert Contact Email].
If your package is lost in transit, please contact us so we can initiate a claim with the shipping carrier.
Please keep all original packaging in case a claim is required.

10. Address Accuracy

It is the customer's responsibility to provide accurate and complete shipping information.
Pure Parts is not responsible for delays or undeliverables packages due to incorrect addresses.
If an item is returned due to an incorrect address, the customer is responsible for any additional shipping fees.

11. Pick-Up Options

We may offer local pick-up options for customers located in the British Columbia area. Please contact us to confirm if this option is available and to schedule a pick-up time.

12. Changes to Shipping Policy

Pure Parts reserves the right to modify this shipping policy at any time without prior notice.

Any changes will be posted on our website.¹

13. Contact Information

For any questions or concerns regarding our shipping policy, please contact us:

Email: info@pureparts.ca
Phone: 778-837-6602
Address: 46-13315 115 Avenue, Surrey, BC, V3R 0R8, Canada